HAVE QUESTIONS?
Frequently Asked Questions
HOW DO I CARE FOR MY EARRINGS?
Polymer Clay is durable, flexible and waterproof, but still be gentle with your pieces. Here are some tips to keep your earrings looking great and lasting a long time.
If you need to clean them, wash them with warm water + a gentle soap. Wipe with paper towel to dry.
NOT Recommended:
Sleeping with earrings on
Swimming with them on
Showering/bathing
Using oils/moisturisers on them
DO YOU DO CUSTOM OR PERSONALIZED ORDERS?
Yes, I do personalised orders. If you have a custom design in mind send me an email through my contact page and lets chat!
I can also swap out the earring findings (metal pieces) on most items. If it is listed in silver but you prefer gold, or you prefer a silicone backing to a metal one, not a problem. Send me a message.
DO YOU OFFER WHOLE SALE?
I am happy to do whole sale on any items listed or we can work together to create some custom pieces that work for your business.
RETURNS + EXCHANGES
Due to hygienic reasons earrings cannot be returned.
If your item arrives broken or damaged, please reach out to me within 14 days of receiving your order.
hello@bewitchedalchemy.com
WHERE DO YOU SHIP?
At this time I ship within Europe , North America, Australia + New Zealand.
If you are outside of these areas send me an email and we can discuss shipping options and costs.
Shipping Times:
Europe (approx 3-10days)
North America (approx 14-30days)
Australia + New Zealand (approx 14- 45days)
SHIPPING COST
Shipping is calculated in the shopping cart at checkout - before you purchase.
CUSTOMS + IMPORT TAXES
Buyers are responsible for any customs + import taxes that may apply. I am not responsible for delays to customs, once its been shipped from the Czech Republic.
Customers have not had any issues with any additional costs as my pieces are lower cost but please be aware that shipping internationally you may be subject to duty/ import fees.